Returns

You can request a return within 30 days after delivery, subject to the conditions below. This includes your statutory right of withdrawal.

How to start a return

Email info.manuluxe@gmail.com with your order number and the items you wish to return. A reason is optional. We will provide the return address and shipping instructions for your order. Do not send items to a supplier or to the address printed on a parcel without checking the return instructions.

You may also withdraw by sending any clear statement to our email or business address below. Your statutory right does not depend on our prior approval. After notifying us, send the goods back within 14 days.

Product condition

Keep tags, accessories and packaging together and handle items carefully. During the statutory withdrawal period you may inspect an item as you would in a shop; handling beyond what is necessary may reduce the refund. For our additional return period, from day 15 to day 30, items must be unused, with their original tags, accessories and packaging.

Fragrances and exceptions

Keep fragrances unopened and their seals intact if you may wish to return them. Opening or using a product can affect its value. Any statutory exception must apply to the specific product and have been explained before purchase. Sale items are not excluded merely because they are discounted. Your rights for faulty or incorrect goods remain unchanged.

Return costs

For a change-of-mind return, you pay the direct return postage charged by your chosen carrier. For a faulty or incorrect item, contact us first so we can arrange an appropriate solution without charging you the necessary return costs. Keep proof of postage.

Refunds

We refund to the original payment method. For statutory withdrawal, we refund within 14 days of your notification, but may wait until we receive the goods or proof of return, whichever comes first. When you return the whole order, we also refund the original standard delivery charge; any extra cost for a premium delivery option is not refundable. A partial return does not normally include the original delivery charge.

Exchanges and faults

For a different item, return the original and place a new order. If an item arrives damaged or incorrect, email us with your order number and, where possible, photographs. Please report problems promptly; this does not limit your statutory rights.

Contact

Manuluxe.com
Roosendaalseweg 17c
4876 AA Etten-Leur
The Netherlands

Email: info.manuluxe@gmail.com